Tesco have briefed their call centre staff on a planned reorganisation of their ‘customer engagement centres’.
This involves the closure of the Cardiff site in February 2018, putting 1,200 jobs at risk, with call centre operations moving to the Dundee site where 200 jobs will be created.
Nick Ireland – Usdaw Divisional Officer says: “Tesco’s Cardiff call centre staff are understandably shocked by the announcement of the company’s planned closure, they are being briefed by managers this afternoon. Usdaw reps and officials are providing support to our members at this difficult time. This is clearly devastating news for our members and will have a wider impact on South Wales, as so many jobs are potentially lost to our local economy.
“We will now enter into consultation talks with the company over the coming weeks to look at the business case for the proposed closure. Our priorities are to keep as many members as possible in employment, whether that is with Tesco or other local employers, and to get the best possible deal for our members. In the meantime we are providing the help, advice and support Usdaw members need through this process.”
