I had cause to call NPower today and was greeted by the message that there was, and I quote, “A greater than 45 minute wait.”
Consider for a moment that this is the customer service number I am calling. I am also reminded that my call is important to NPower. Well, if my, or anyone else’s, call was that important to NPower you’d think they’d answer it pretty promptly but, alas, no. The reality is we’re not that important to a company that can pretty much write its own ticket when it comes to pricing.
What other sector do you know of that when one puts its price up, all put their price up? Now wouldn’t that be a good business to be in?
As I look down at their note to me it says, in the top right hand corner, in quite large letters, ‘Please call us’. Really, why? What’s the point? There’s no-one there to take it!
